Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

The second step in the water restoration process is Inspecting and Assessing the water damage. During this step a SERVPRO of Morris/Ottawa production manager will be evaluating the situation and gathering a damage assessment. During this step the knowledgeable technician will make sure that the source of water has stopped causing damage. They will also check to make sure the water is not contaminated as well as determine what category the water falls into. This helps them determine their next course of action. Next they will determine the extent of damage and lastly they will remove all furniture off the wet floors to prevent any damage from occurring to your furniture.   

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction