What our Customers say...

Water Damage Testimonials

So I had a flood on Friday and we called SERVPRO to come out to assess the work and they came back and cleaned the water up. The next day more water came from the ejector pump and we had to call SERVPRO out once again to clean up the water. They came out for the second time and they sanitized, remove the water and the flooring, and I am very happy with their services. Thank you, Luke and your team for doing an exceptional job.

They were very professional and their clean up was great. 

Responded quickly, removed water damaged flooring and trim promptly. Communication was excellent. 

SERVPRO was great. My sump pump failed, which resulted in a flood in our partially finished basement. Shawn got right on it and assessed the problem, then sent out a crew within a couple hours. The crew was fantastic, super friendly and hard working. They kept me informed of the progress, and did a great job cleaning up. I hope I don't  ever have to use them again, but I would recommend them to anybody. 

Great professional group that came to my house! They did an excellent job! 

SERVPRO of Morris/Ottawa did such a great job working with us and our insurance company! They were fast, respectful, extremely helpful and did a great job. Thank you SERVPRO of Morris/Ottawa

Our technician and field manager, Shawn, is knowledgeable, professional, and friendly and helped us immensely with our basement issue. He represents this beautiful company well. We will be using SERVPRO of Morris/Ottawa again and definitely will recommend to others. Thank you. 

I found the staff to be professional and very informative. Their goal is always great customer service. I was impressed knowing that you will hear from them promptly usually within the hour. 

We had major water damage in home. All flooring had to be removed. SERVPRO of Morris/Ottawa was there next day and worked hard and efficiently. With some 30 fans and dehumidifiers the house was clean and dry within a week. Impressive! 

SERVPRO of Morris/Ottawa was amazing. They make you feel so at ease. They arrive and act quickly, keeping you informed during the entire process. I highly recommend their services. 

SERVPRO of Morris/Ottawa has been very professional to the Johnson home. It has been 6 weeks since the water damage turned us upside down and SERVPRO of Morris/Ottawa made it bearable. 

SERVPRO of Morris/Ottawa is awesome. I had just moved into a mew house and attempted my first load of laundry. Something in the washer malfunctioned and water poured out onto the laundry room and kitchen floors. It also ran down into the kitchen ceilings. Not the best way to spend your first night in your new home. My insurance company recommended SERVPRO. Great recommendation. Field Manager Alex came out that night even though it was after 10pm to assess the situation. He brought back a crew the next morning to pull the damaged portion of the basement ceiling drywall. They measured the baseline moisture in the laundry room, kitchen and basement then set up their drying equipment. They came back every single day to check the drain process and called to inform what time they would be coming by. Between Alex and Jordan they made a bad experience seem not so overwhelming. They explained what they were doing every step of the way. I couldn’t be happier with their services. I would highly recommend SERVPRO of Morris Ottawa 

Excellent service and Employees!!

Prompt & Polite

Attentive with good explanations...everything went promptly and the job was well done.

Very professional.

Very intense work.  Very knowledgeable. 

Very professional. Very caring. Very personable and told us everything would be alright.

Very courteous and professional. Thank You!

Awesome!! Answered any questions my wife or I had.

I was impressed with the complete service! The crew was very helpful & prompt. Much appreciated!!

Very impressed. I knew very little about water damage restoration. They explained the process to me answering all my questions. Thank You!!