Recent Why SERVPRO Posts

Why Choose SERVPRO of Morris/Ottawa

5/18/2020 (Permalink)

SERVPRO of Morris/Ottawa specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. We are an independently owned and operated Franchise within the community.  We have been servicing Morris, Ottawa and its surroundings communities for 10 years. With locally trained professionals, we offer a quick response time, day or night, 24 hours a day, 7 days a week. We are committed to helping Village Municipalities, Real Estate Agents AND the local Insurance Agents, within our community.  Keeping the agents’ loss ratios down, assisting their insureds when they experience a fire/water loss, and assuring them that we can be trusted to keeping their insureds happy with the insurance company, is key to being a valued and referred vendor.   SERVPRO of Morris/Ottawa has participated in local Fire/Police Department events throughout the years.  We currently hold seats in a number of Fire Department Chief Associations, and with their trust in our franchise, this helps the community see that we are a valued service.  We believe our commitment to these communities is key to our success!!   Participation in local events is our way of meeting fellow residents, sharing our scope of services and reacting quickly to their emergency needs in vital.   Our trained & professional staff is always willing to help 24/7, 365 days per year.  Whether the loss happens at 2:00am or 2:00pm, our crews are ready to help!   Contact our Morris/Ottawa office at (815) 416-0075 to set-up an appointment today!  

Fire Loss Process

4/1/2020 (Permalink)

The key factor about your home suffering a loss- whether it's fire, water, mold, etc.- is knowing who to call. The faster you contact SERVPRO of Morris/Ottawa, the faster a trained professional will arrive on site which ultimately produces better results.

Some of the ways we would clean after a fire damage would be to perform cleanings of the contents, structure, and odor removal.

Any contents that were affected, will be cleaned and deodorized to preloss condition. SERVPRO of Morris/Ottawa Professionals can also compile an inventory list items that are “to be claimed” for insurance purposes.

A comprehensive cleaning of ceilings, walls, and flooring will also need to be done after a fire damage. We have specific equipment and cleaning products for a wide variety of surfaces within your home which will help to clean and protect.

After a fire, or even a smoke damage, you can’t necessarily just mask the odor with a fragrance. Our trained professionals will seek out the source of the smell and remove them.

If you or someone you know suffers a fire loss, give SERVPRO of Morris/Ottawa a call to help put the pieces back together. (815)416-0075

Continuing Education

3/10/2020 (Permalink)

SERVPRO of Morris/Ottawa offers continuing education courses throughout the year to not only assist agents in receiving the hours they need to renew their insurance licence, but to provide information to better assist the needs of the insured. 

We currently offer 4 days of classes per year at our franchise. Some of the topics of this years classes include;

-Ethics, You, Me & Everyone

- Ethics. What's My Line?

-Insurance Trends: Keeping Up with Technology

-20 Questions: Improving Risk Transfer Techniques

-Navigating Difficult Claims, Mold, Sewer, Biohazards, Hail, & Other Ugly Claims

-Fire Insurance Claims/Water Insurance Claims

Currently our class registration is available at  Eventbrite.com 

We welcome any licensed Illinois insurance agents to join us for our informational classes. Currently our classes for the year are 2/27/2020, 4/23/2020, 6/25/2020 and 10/20/2020. You can also find our class offerings in our events section on our Facebook page SERVPRO of Morris/Ottawa.

Generator Safety Tips

3/5/2020 (Permalink)

Having a generator for power outages is a great resource, however while using a generator you should practice the following safety tips provided by the American Red Cross. 

1. Install CO alarms on every level of your home and outside sleeping areas to provide early warnings of CO build up. 

2. Opening doors and windows or using fans will not prevent carbon monoxide from building up in your home. If you feel dizzy or sick while using a generator get fresh air immediately. 

3. Avoid electrocution. Keep the generator dry and do not use it in wet conditions. If it is wet outside it is okay to use under an open canopy like structure to keep it dry. 

4. Never use a generator inside a home, garage, basement, crawlspace or any partially or fully inclosed area. 

SERVPRO of Morris/Ottawa is here for all your fire and water needs 24 hours a day. Call our office at (815)416-0075 if you have any restoration needs. 

Will You Be Ready If A Disaster Strikes?

9/4/2019 (Permalink)

September is National Preparedness Moth. It is recognized each year to promote family and community disaster planning now and throughout the year. Consider the following steps to better prepare for an emergency situation. 

-Sign up for local alerts and warnings, download apps, and check access for wireless emergency alerts. 

-Develop and test emergency communication plans.

-Assemble or update emergency supply kits. 

-Make property improvements to reduce potential injury and property damage.

-Collect and safeguard critical documents. A great tip is to store digital copies in your email. 

- Plan with neighbors to help each other and share resources. 

-Document property and obtain appropriate insurance for relevant hazards in your area. 

Did you know SERVPRO of Morris/Ottawa offers a free Ready App to document your critical information and add pictures of your valuables? All your information stays secure and only you have access to your information. 

If you wold like more information or assistance setting up the Free Ready App give us a call today. (815)416-0075.

Hoarding

8/20/2019 (Permalink)

According to the Mayo Clinic Hoarding Disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of item. Excessive accumulation of items, regardless of value, occurs. 

Hoarding can lead to homes filled with extreme clutter, from years of accumulations making living unsanitary and crowded. In some circumstances bugs, rats and vermin enter the home. 

SERVPRO of Morris/Ottawa generally sees hoarding in two ways.

The first way is there is a fire or water damage in the home. When our trained professionals arrive at the home to assess the damage from the fire or water they discover the hoarding situation. If this should happen SERVPRO of Morris/Ottawa professionals will communicate with the insurance company about coverage, and after approval contents can be packed out and cleaned, dried out, or stored so work can begin on the fire or water damage to the structure. 

The second way SERVPRO of Morris/Ottawa can encounter a hoarding situation is receiving a call from a landlord, case worker, real estate agent, or a family member, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance to the family.

Each hoarding situation is different and SERVPRO of Morris/Ottawa is here to help with every step of the way. 

Be Prepared with a Ready Profile

7/11/2019 (Permalink)

Did you know according to recent research as many as 50% of businesses close down following a disaster?

Did you know that SERVPRO of Morris/Ottawa can offer a no cost assessment of your facility and document only the critical information needed in the event of an emergency? Give us a call today to schedule your free assessment. (815)416-0075.

Did you know that according to recent research as many as 50% of businesses close down following a disaster?

A preparedness plan can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruptions by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. 
  • A guide to help you get back into your building following a disaster. 
  • Establishes SERVPRO of Morris/Ottawa as our disaster mitigation and restoration provider. 
  • Identifies the chain of command for authorizing work to being. 
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information. 

Preparing for Exreme Heat

6/7/2019 (Permalink)

As summer approaches, it is time to consider safety precautions for extreme heat in the coming months. 

If possible, stay indoors inside the air conditioning. 

Be sure to check out your pets who may be outdoors or bring them inside. 

Stay hydrated and limit caffeine and alcohol use. 

If you do go outside, wear loose fitting light colored clothes and apply sunscreen often. 

Did you know? On average, heat is the number one killer of weather-related deaths in the United States. 

A few tips to help prepare your home

Install window air conditioning units snugly and insulate if necessary. 

Check air conditioning ducts for proper insulation. 

Install temporary window reflectors to reflect heat entering your home back outside. 

Weather-strip doors and windows to keep cool air inside. 

Cover windows that receive morning or afternoon sun.

Keep storm windows up all year. 

If you should smell a musky odor leading you to believe you may have mold in your home, give SERVPRO of Morris/Ottawa a call today. (815)416-0075. 

Corn Boils

3/20/2019 (Permalink)

SERVPRO of Morris/Ottawa prides itself in our community involvement. Our team of marketing reps work throughout the community to volunteer time, monetary donations, food, or other items to organizations and events that allow us to help. 

One of our favorite things to do is our annual corn boils at local Fire Departments. We enjoy showing a small appreciation to any Fire Department that will have us. 

We bring fresh grown local corn and boil it right there at their fire house. We also bring fresh cut watermelon and cookies to show a small thank you for all they do in our communities. Some departments even bring out the grill and cook up hamburgers and hot dogs. 

We offer these to insurance agencies and police departments as well. If you know a department who would like for us to come out and offer this appreciation to them please give us a call and let us know. (815)416-0075.

What Can SERVPRO Do For You?

2/18/2019 (Permalink)

SERVPRO of Morris/Ottawa Professionals can help with a large array of services. When you want it does right and done fast give us a call. We can help with....

Fire, soot and smoke cleanup and restoration- Knowing the type of smoke and their behaviors are vital for proper restoration. 

Water removal and dehumidification- Our professionals will identify the source and type of water, which determines the proper course of action.

Crime scene, bio-hazard and vandalism cleanup- Our technicians are trained to clean bio-hazardous substances and prepare waste for proper disposal according to OSHA standards. 

Mold mitigation and remediation- We work to control and remediate mold contamination.

Contents claim inventory service- Accurate inventory helps keep costs low and reduces job completion time. 

Air duct and carpet cleaning- Cleaning services can be provided to restore air quality or remove odor or stains. 

Odor identification and deodorization- We will find he source of the odor and determine the best method to neutralize and eliminate it. 

Give SERVPRO of Morris/Ottawa a call today for your free estimate. (815)416-0075

Preparing for an Ice Storm

2/5/2019 (Permalink)

Illinois has seen some brutal weather this winter, between the Polar Votex of 2019 giving us record breaking temperatures and the flooding that occurred right after with the change of temperature by almost 100 degrees. Now we are set to see an ice storm. 

Preparing for an Ice storm is important because it brings the possibility of power outages. Below are a few tips to help you prepare. 

1. Make sure flashlights and battery powered radios have batteries. Also keep extra batteries, candles, and matches on hand. 

2. Unplug sensitive electronics and appliances if the power does go off. 

3. If the power does go off keep refridgerator and freezer doors shut. If food should get to 40 degrees dispose of items immediately. 

4. If you use an emergency heating source such as kerosene heaters, fireplaces, or wood burning stoves keep fuels away from the fame and ventilate. Never leave a fire unattended. 

5. If it seems your home will be without power for several days drain your water pipes. 

Other tips are

-Sore extra blankets and warm clothes where you can easily access them.

-Keep a first aide kit on hand.

-Keep extra canned food and water on hand

-Fill your gas tank up

-Keep cash on hand

-Have enough prescription medications to last a week

If your home should sustain fire or water damage during these times give SERVPRO of Morris/Ottawa a calll at (815)416-0075. We have trained staff ready to assist you 24 hours a day. 

Stay Safe This Winter Season

11/8/2018 (Permalink)

Most home fires are preventable, but sometimes common sense isn't so common. According to the National Fire Protection Association, it's not too early to protect your loved ones and your home from fire damage, by simply following sensible suggestions.

1. Have your furnace checked. It's worth the money to hire a professional to inspect and service your furnace once a year. If it's going to conk out, it's better to know trouble is coming.

2. Have your chimneys and vents checked. Fireplaces produce creosote which can ignite. If you light fires frequently, you need a chimney sweep service once a year. When you burn wood, make sure it's dry and seasoned so that it produces more flame and less smoke.

3. Test smoke alarms. Make sure batteries are fresh. Place smoke alarms in the kitchen, laundry room and in bedrooms.

4. Cover the fireplace with a screen. Tempered glass or a metal screen helps protect sparks from leaving the fireplace. Even so, make sure that children and pets sit at least three feet away when you light a fire in the fireplace.

5. Beware of lit candles. Candles can set the mood for relaxation, and that's how they get forgotten or knocked over by kids or pets. Light candles only when you're around to watch them and blow them out when you're ready to leave the room. Ditto for cigarettes, pipes, etc. If you're going to smoke, try to do it outside.

6. Beware of space heaters. The name should give you a clue -- space heaters need space. Like fireplaces, people and pets should not be allowed to sit any closer than three feet. Don't put space heaters near curtains, tablecloths or other fluttering fabrics. Make sure the space heaters you buy have automatic shut-offs before reaching dangerous temperatures.

7. Know how to put out kitchen fires quickly. Water doesn't help a greasefire, which can get out of control. Keep salt and baking soda on hand to sprinkle liberally on pan fires. Keep lids handy to put on top of pots and pans that get too hot.

8. Practice an escape route. Businesses have fire drills, your family should, too. Teach your family to crawl to the nearest exit from every room. Show them how to drop and roll if their clothes were ever to catch on fire.

9. Fire extinguishers can be life-savers. Store one under the kitchen sink, and in the hall closet near the bedrooms. Make sure you use the correct setting -- A for paper, wood and trash; B for grease and flammable liquids; C for small electrical fires.

10. All household members should know 911. You've heard the stories -- the four-year old who saved his grandmother's life with a 911 call. In a fire, every person in the home can be a potential hero if they know what to do.

Why are SERVPRO vehicles green?

11/8/2018 (Permalink)

A few our our fleet

SERVPRO of Morris/Ottawa vehicles are very noticeable when we are driving though your community. We have green cars, trucks, vans and even a semi trailer. But have you ever wondered how SERVPRO chose this eye catching color? 

In the early 1970s, the founders of SERVPRO used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

SERVPRO of Morris/Ottawa is here for you for any of your fire, water, or mold restoration needs. Give us a call today (815)416-0075

Response Guidelines

10/31/2018 (Permalink)

Have you heard of SERVPRO's Service Response Guidelines?

Within ONE hour from notice of loss, SERVPRO of Morris/Ottawa Professionals will contact you to arrange for service. 

Within FOUR hours of loss notification, SERVPRO of Morris/Ottawa will be on-site to start mitigation services. 

Within EIGHT business hours of on-site arrival, a verbal briefing of the scope will be communicated to you by a manager. 

What can SERVPRO of Morris/Ottawa Professionals do for you?

  • Fire smoke and Soot Cleanup and Restoration
  • Water Removal and Dehumidification
  • Crime Scene, Biohazard and Vandalism Cleanup
  • Mold Mitigation and Remediation
  • Contents Claim Inventory Service
  • Air Duct and HVAC Cleaning
  • Carpet and Hard Floor Cleaning and Car
  • Stain Removal, Stain Resistance Applications
  • Odor Identification and Deodorization
  • Upholstery and Drapes: Wet or Dry Cleaning Methods

Did you know we are local?

10/22/2018 (Permalink)

Although SERVPRO is 1,700 franchises strong throughout the country, we are locally owned and operated. 

Besides SERVPRO of Morris/Ottawa being available 24/7 to assist with any emergency quickly, we also do lots within the community. 

A few things we have done in the past include;

-Fire Department appreciation corn boils

-Donating time to assist with open houses for Fire Departments

-Sponsoring and attending events with the local Chamber of Commerce 

-Helping with community clean up days

-Attending National Night Out Against Crime

-Donating Gift Baskets/Cards for local Charity events

-Toy donations for Toys For Tots

-Teddy Bear Collection Events for Local Hospitals 

-Sponsoring Golf outing that benefit local hospitals, charity events, or even fire departments

-Host Food drives for local pantries 

And so much more.......

Prevent Flood and Moisture in your Crawlspace

10/5/2018 (Permalink)

The most common cause of crawl space flooding is rain water.  When excessive rain water accumulates in the soil next to your foundation it will over-saturate the soil.  Unable to be soaked up by the soil, it will seek another place go.  The path of least resistance will be through your foundation, especially if there are any cracks in the walls.  But, you can protect yourself from crawl space leaks and flooding by taking a few preventative measures.  

Keep rainwater away from your foundation. Make sure your gutters, especially your downspouts, are working properly.  Clear out any clogs and repair any significant leaks.  Make sure your downspouts are draining rain water five feet away from your foundation.  If your gutters and downspouts are set up and working correctly, but you still notice water pooling near your foundation, you probably have an issue with the grade of your yard and may need to have a landscaper fix the problem.  

Use vapor barrier.  Crawl spaces are most commonly located where water runoff is common. They are also often designed with dirt floors.  This makes crawl spaces an ideal breeding ground for moisture and mold.  Vapor barrier can keep crawl space moisture/mold at bay.

Use a sump pump in your crawl space.  Sump pumps move water away from your foundation, and moving safely away from your house.  And of course, they work just as well in crawl spaces as they do in basement.  Be sure you have a backup power source for your sump pump and check it’s operation periodically.  

SERVPRO of Morris/Ottawa is a trusted leader in the restoration industry. We provide 24-hour emergency service and are dedicated to responding faster to any size disaster. With the training and expertise to handle your restoration and cleaning needs, we’re locally owned and operated and can respond immediately to your emergency.  

Save Money On Your Homeowners Insurance With These 4 Tips

1/30/2018 (Permalink)

Keep Your Home's Insurance Costs to a Minimum This Year

It’s important to protect yourself and your property in the if a disaster strikes.  To that end, a good homeowner’s insurance policy is crucial.  A typical policy will pay for damage to your property and possessions and will cover shelter costs if you’re temporarily displaced from your home. Keep your insurance expenses to a minimum with these 4 money saving tips:

Save on Premiums With Prevention

You can reduce your premium by taking some smart preventive measures.  First,  have a working smoke detector.  This will reduce your premium.  The same goes for home theft protection. You can reduce your premium 5% by installing something as a simple as a deadbolt, and 15-20% if you have an alarm system installed.

Don’t Wait to File Insurance Claims

If you wait too long to file a claim, you may negate your benefits, particularly if your hesitation makes the problem worse.  Check the fine print in or policy to see how much time you have to file a claim.  

Write Everything Down in the Event of a Mishap

In the event of a disaster or mishap save all your receipts, contracts, appraisals, etc., and document phone calls - write down who you talked to, the date and time of all your conversations. Don’t leave any of this to chance.   

Keep Up on Regular Maintenance & Fix Little Problems Fast

This is true of your AC, your furnace, your chimney and especially your plumbing.  Take care of small leaks fast, before they become a much bigger problem.  You may forfeit your insurance coverage if you let a molehill grow into a mountain.

As a trusted leader in the restoration industry, SERVPRO of Morris / Ottawa provides 24-hour residential and commercial services. As a locally owned and operated business, we’re dedicated to being faster to any size disaster, with the training, equipment, and expertise to handle your restoration and cleaning needs.